Our 60-Day Money-Back Guarantee

Every StopWatt package comes with a 60-day return window, counted from the day the carrier marks your parcel delivered. If the product is not for you, send it back within that window and we refund the purchase price.

What qualifies

Returns are accepted for any reason — you do not need to justify the decision. We ask only that the returned package contains all units from your order, with reasonable signs of normal use being perfectly acceptable.

How to start a return

Email our support team (see the contact page) with your order number and the word “return” in the subject line. You will receive the return address and a short confirmation form within one business day. Please do not ship anything before receiving that reply — parcels sent to the wrong facility cannot be matched to your order.

Return postage

Return shipping is paid by the customer, except when the return is due to our error — a wrong item, a defective unit, or transit damage — in which case we cover it with a prepaid label.

When the money arrives

Refunds are issued to the original payment method within ten business days of the returned parcel reaching us. Banks sometimes add a few days on their end before the credit shows on your statement.

Exchanges and defects

A unit that stops working within the return window is replaced free of charge — no need to argue for a refund first unless you prefer one. Describe the issue in your email and include a photo if practical.